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 IIFL engages IBM as Strategic Products and services Partner.

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PostSubject: IIFL engages IBM as Strategic Products and services Partner.   Fri Oct 14, 2011 1:31 pm

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IBM has entered into a strategic, 10-year IT outsourcing settlement with India Infoline (IIFL) so that you can transform its IT Infrastructure and establish a direct linkage between business performance but it costs. The Rs. 298-crore agreement will help IIFL deliver a higher level of customer satisfaction, ensure continuous audit readiness, strengthen its IT stability framework and compliance while at the same time provide better visibility and control of computer operations.
This collaboration will a lot improve customer experience pertaining to IIFL's end-customers by ensuring higher uptime for its broking platform "Traders Terminal", speedier response and resolution with any technology-related issues. The scalable technology deployment will enable IIFL to spin out enhanced functionality within shorter timeframes.
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Under this agreement, IBM will take over the complete THE IDEA operations of IIFL that'll entail managing more compared with 700 IIFL branches extended across India. The complete IT national infrastructure at IIFL consists of more than 450 servers spread spanning five data centers together with nine local server sites with over 15, 000 end-user assets distributed across its offices. It will also such as a Wide Area Network the fact that connects all IIFL offices on the corporate offices in Mumbai and the entire application stack which usually forms the core trading platform coupled with supporting enterprise applications. IBM will also take over the entire application support for any custom-built application stack, based on an innovative co-managed aid model with IIFL's Use Team.
"With technology remaining the core of fiscal services business, we must ensure high availability of predictable IT services within a highly regulated environment. The Indian financial services market is in an inflection point slated for growth where technology is the best enabler for higher puncture. We needed to employ a proven partner in this unique field. IBM came up which has an innovative commercial model that will provide a direct correlation between business performance and yes it costs, while enabling us to scale operations at short notices, "said Sankarson Banerjee, Chief Technology Officer, IIFL Group.
IBM will set in place a centralized helpdesk, roll out a pan-India deskside services capability to support users, applications plus infrastructure in branches, and deploy service management processes to cover assets, IT security, capacity, network, storage, incident /problem/change, and technology, among others.
For More details See
www. varindia. com
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